Threshold
A person looking at their phone beside a sunlit stone wall

For gyms and wellness clubs

A better welcome.
Before they walk in.

Every Instagram and WhatsApp enquiry answered straight away, from what your club has approved.

Example conversation
M
Hi! I’ve been meaning to try your club.
We’d love to get you started. What would you like to know?
What are your timings?
We’re open every day, 6am to 10pm. What day would you like to visit?
Illustrative conversation and hours
Explore Threshold

The whole thing, in three.

What we do

We answer
your members.

Every Instagram and WhatsApp message, day or night, from what your club has approved.

Hey, what membership options do you have?

Monthly, three months or six months. Want the details?

Answered at 21:47. Nobody on shift.
What it does

Answers. Books.
Gets paid.

It replies, books them in, sends a link to pay, and chases the ones who go quiet.

AnsweredYour approved wording Booked for Thursday, 7pmInto Mindbody PaidPayment link
You see everything

Nothing happens
off the books.

Every conversation, every lead, every reply time, with a digest in your inbox.

1,284Conversations
317Leads
4m 12sTeam reply
Nobody has to build you a report

That’s the summary. Scroll down for the full picture.

The same enquiry, twice

One message.
Two endings.

What separates them is whether anyone answered while they were still interested.

One enquiry. Two possible outcomes.

The same starting point. A different experience along the way.

With a clear next stepWhen momentum is lost

With a clear next step

Consideration

A potential member asks whether your gym is a good fit. The conversation begins with something specific to them.

Illustrative journey · not measured club results. Select a milestone to explore.

One of these costs nothing to fix.

How it works

What happens after
they message you.

Four stages. One conversation.

01 / Answer

A real answer.
Not a deflection.

Memberships, PT packages, timings, first visit, all answered from what you approved.

  • Your pricing and packages, worded your way
  • Answers at the moment they ask
  • Context carried into the next step
Your clubMembership enquiries
Hey, what membership options do you have?Instagram · 21:47
Of course. Here are our three memberships:
  1. 1MonthlyAED 750
  2. 2Three monthsAED 2,000
  3. 3Six monthsAED 3,600
Want the full details, or any other questions?
Six months please
↳
Kept for your teamSix months · ready for payment link
02 / Club knowledge

Only what
you approved.

You set what it can say. Everything else is out of bounds.

  • Club-approved answers and policy boundaries
  • Clear escalation for questions outside scope
  • No promises your team hasn’t approved
Reply guidance
≡
Club knowledgeInformation approved by your team
Approved
Membership questionsUse approved details
Personal medical adviceRefer to a person
“Can I train with an existing injury?”
1
Understand the questionPersonal health advice requested
✓
2
Check the approved boundaryOutside the club’s automated reply scope
✓
↗
Hand this conversation to the teamNo personalised medical advice generated.
03 / Handoff

Then a person
takes over.

The thread, the context and the next step, handed to a named member of staff.

  • Make conversations needing attention visible
  • Keep the question and context together
  • Build a handoff process around your team
Team attention
Needs a personIn progressResolved
ME
Membership enquiry“Could someone talk me through the options?”New to training · Available after work
CQ
Class questionAsking about a first visit
Earlier
Next stepMembership conversation
FD
Route toFront desk
↗
A clear next action for your team

Follow up on membership options.
Preference: after-work conversation.

Ownership and notification routes are agreed during setup.
04 / Follow up

It chases
the quiet ones.

No reply? It follows up once, when you say, then stops.

  • Follow-up timing your club decides
  • Every attempt recorded against the lead
  • Stops the moment a person takes over
Follow-upEnquiry went quiet
Thanks, I’ll have a think and come back to you.Enquiry · Monday
◷
No reply for three daysClub setting: follow up once, weekday mornings
Morning! The trial slot we talked about is still open this week if you’d like it.Approved follow-up · Thursday
Yes please. Thursday evening?
FD
Back in the conversationFollow-up stops. A person takes it from here.

Demonstrations are illustrative. Your scope, wording and handoff are agreed with you before launch.

What the owner sees

See what’s actually
converting.

Counted, timed and attributed. No one has to build you a report.

Your clubLast 30 days
Illustrative figures
Conversations1,284
Leads317
Trials booked96
Converted46

Where they came from

  • WhatsApp796
  • Instagram372
  • Walk-in116

What they asked for

  • Membership212
  • Trial138
  • Tour54

Who answered

Team average 4m 12s
  • 04Maya · Front desk813m 40s
  • 07Omar · Front desk544m 55s
  • 11Leila · Front desk236m 10s

Every staff member has an ID and claims a conversation when it reaches them.

Every conversation, in full

Not a summary. The actual thread, including everything answered without your team.

A digest in your inbox

Weekly or monthly. What came in, what was answered, who picked it up.

Time, not just volume

How long people waited, your busiest hours, and how fast staff replied.

Figures above are illustrative. Your reporting shows your club’s real numbers from day one.

Beyond the reply

It answers. It books.
It gets paid.

Three things a reply alone never does. Watch each one happen.

01

They ask.
It answers.

What membership options do you have?

Monthly, three months or six months. Want me to send the details?

Yes please

Answered · 21:47, no one on shift
02

They ask to come in.
It books them.

Could I try a class on Thursday?

Thursday 7pm is open. Shall I book you in?

Yes

Booked · Thursday 7pm, synced to Mindbody
03

They ask to join.
It takes the payment.

I want the six-month one. How do I pay?

Here’s your secure link.

Six monthsPay securely Paid · lead pushed to your CRM

Illustrative conversations. Which stages you switch on is agreed with you before launch.

Let’s talk about your club

A few things you
might be wondering.

Does Threshold replace our team?

No. Threshold handles the approved answers and captures the useful details. Anything that needs judgement goes to a named member of staff, with the whole conversation attached.

What can it actually do on its own?

Answer the questions your club has approved, capture an enquiry, book or cancel a session, send a membership payment link, and follow up with someone who went quiet. The scope is set by your club and can be as narrow as you want to start.

What does getting started look like?

Our team starts with your club’s questions and information. Together you agree the wording, the scope and the handoff points, then review the whole experience before anything goes live.

Already spoken to someone from Threshold?

Leave your details on the short follow-up page and we’ll pick up exactly where the conversation left off.

Go to the follow-up page

See it on your own club’s
questions.

A short walkthrough, built around what your members actually ask.

Live with ARKHE Wellness ClubThe interior of ARKHE Wellness Club

Your club. Your questions.

Let’s see it in action.

Leave your details and we’ll arrange a personal walkthrough.

For WhatsApp, include your country code.

Add a little context Optional

Your details go to our team for a personal follow-up.